Terms of service
1. Definitions
1.1 In these Terms and Conditions, the following definitions apply:
“Agreement” means these Terms and Conditions.
“Customer” means the individual or business purchasing goods from Clic Workwear.
“Company” means Clic Clothing Ltd, trading as Clic Workwear, a company incorporated in Scotland with its registered office at:
18–19 Waverley Street Industrial Units, Bathgate, EH48 4HY.
“Item(s)” means any garment or product supplied by the Company.
“Customised Items” means any Item that has been printed, branded, or produced to a Customer’s specification, including logo application.
“Website” means any website operated by the Company.
2. Agreement
2.1 These Terms are accepted when you place an order or use our website.
2.2 These Terms form the entire agreement between the Customer and the Company.
2.3 We reserve the right to update these Terms at any time.
3. Data Protection
We process personal data in accordance with our Privacy Policy and applicable UK data protection laws, including the UK GDPR.
4. Pricing
4.1 All prices include VAT where applicable and exclude delivery charges.
4.2 Prices may be updated at any time without notice.
4.3 In the event of a pricing error, we reserve the right to cancel and refund the order.
4.4 Quotations are valid for 30 days.
5. Product Imagery
Product images are for illustration purposes only. Colours, placement and finish of printed designs may vary slightly due to production processes.
6. Orders & Approval
6.1 The Customer is responsible for ensuring all order details are correct before confirming purchase.
6.2 This includes sizes, garment selection, colours, and artwork.
6.3 By approving an order, the Customer confirms all details are correct.
6.4 Once an order has been approved and entered into production, it cannot be amended or cancelled.
7. Cancellation, Returns & Refunds
7.1 Customised & Branded Items
All customised or branded items are classed as made to order.
Under the Consumer Contracts Regulations 2013:
- These items are exempt from cancellation rights
- These items are non-returnable and non-refundable
- Orders cannot be cancelled once production has started
This includes all garments printed with logos or business branding.
7.2 Non-Custom (Plain) Items
For non-customised items only:
- Customers may cancel within 14 days of receiving goods
- Items must be returned within 14 days of notifying us
Return postage is the responsibility of the Customer.
7.3 No Exchanges
We do not offer exchanges. Customers must place a new order if a different item is required.
8. Condition of Returns
All returned items must be:
- Unworn and undamaged
- In original packaging with tags
- In a re-saleable condition
- Free from marks, stains, or odours
We reserve the right to refuse returns that do not meet these conditions.
9. Faulty or Incorrect Items
If an item is faulty or incorrect, this must be reported within 30 days of receipt.
In line with the Consumer Rights Act 2015, customers are entitled to:
- Repair
- Replacement
- Or refund where appropriate
We reserve the right to inspect all items before issuing a resolution.
10. Replacements
Replacements are provided on a like-for-like basis only.
The Company is not responsible for incorrect selections made by the Customer at the point of order.
11. Delivery
11.1 Delivery times are estimates and not guaranteed.
11.2 Risk passes to the Customer upon delivery.
11.3 We are not liable for delays outside our control.
12. Failed Deliveries & Returned Parcels
12.1 Parcels returned due to incorrect address, failure to accept delivery, or failure to collect will be classed as undeliverable.
12.2 Re-delivery will only be arranged once additional delivery costs are paid.
12.3 No refunds will be issued for undeliverable or refused deliveries.
13. Lost Parcels
Where a parcel is lost in transit:
- A claim will be submitted with the courier
- Replacement will only be issued once the claim is approved
14. Liability
14.1 Liability is limited to the value of the Item(s) purchased.
14.2 We are not liable for indirect or consequential losses, including loss of profits.
14.3 Nothing excludes liability for death or personal injury caused by negligence.
15. Intellectual Property & Artwork
15.1 Customers retain ownership of their logos.
15.2 Production files created by the Company remain our property.
15.3 Artwork files are not supplied for use with third-party providers.
16. Force Majeure
We are not liable for failure or delay caused by events outside our control.
17. Severability
If any provision is found invalid, the remainder of the Terms remain enforceable.
18. Governing Law
These Terms are governed by Scots Law and subject to the jurisdiction of the Scottish courts.
IMPORTANT
Due to the nature of our production process, the majority of products supplied by Clic Workwear are custom-made and therefore non-returnable.
Customers are strongly advised to check all order details carefully before confirming purchase.