Delivery Method

All orders are shipped using Royal Mail Tracked.

• Estimated delivery time: 1–2 working days from dispatch
• Tracking details will be provided once your order has been dispatched

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Dispatch Times

As the majority of our products are custom printed to order, dispatch times will vary depending on production.

• Standard dispatch timeframe: up to 3 weeks from order approval
• During peak periods or high demand, dispatch times may extend slightly

Current lead times are always displayed on our website and should be checked prior to placing your order.

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Fast Track Dispatch

Where a fast track option is available, we aim to dispatch your order within 7 working days.

• This is subject to stock availability and current production capacity
• Fast track is not a guaranteed service

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Important Information

• Dispatch times begin once your order has been approved and entered into production
• Delivery timeframes are in addition to dispatch times
• We are not responsible for delays caused by Royal Mail or factors outside of our control

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Incorrect Address & Failed Delivery

It is the Customer’s responsibility to ensure all delivery details are correct at checkout.

If a parcel is:

• Returned due to an incorrect address
• Not collected from a delivery point
• Refused upon delivery

Additional shipping charges will apply for re-delivery.

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Lost or Delayed Parcels

In the event your parcel is delayed or lost in transit:

• We will raise a claim with Royal Mail on your behalf
• Replacements will only be issued once the claim has been approved

This process is subject to Royal Mail’s investigation timeframes.

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Need Help?

If you have any questions regarding your order or delivery, please contact our team and we’ll be happy to help.